Last updated: October 2026
At Arcade, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how Arcades Galore Holdings Limited ("Arcade", "we", "us", "our") collects, uses and protects your personal data when you visit our website, make a reservation, enquire about an event, buy a gift card, sign up to our mailing list or otherwise interact with us.
By using this website, you agree to the terms of this Privacy Policy.
Who We Are
Solis is operated by Arcades Galore Holdings Limited, a company registered in England and Wales (company number 11904204), registered office Elsley Court, 20-22 Great Titchfield Street, London, W1W 8BE.
Our restaurants and venues trade under the names Arcade, Solis, Manna and Zylia. Arcades Galore Holdings Limited is the controller of your personal data and is registered with the Information Commissioner's Office (ICO) under registration reference ZC241945.
This website is not intended for children and we do not knowingly collect personal data relating to children.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:
Email: hello@arcade-london.com
Information We Collect
Depending on how you interact with us, we may collect:
Your name
Email address
Telephone number
Reservation details
Event enquiry information
Gift card purchase and payment details
Marketing preferences
IP address
Device and browser information
Website usage data collected through cookies and analytics
We only collect information that is necessary to provide our services and improve your experience. We do not collect any special category data (such as health information) through this website.
How We Use Your Information
We may use your information to:
Process and manage restaurant reservations
Respond to enquiries
Manage event bookings
Send marketing communications where you have chosen to receive them
Improve our website and customer experience
Analyse website performance
Prevent fraud and maintain website security
Comply with our legal obligations
We only use your information where we have a lawful basis to do so. This is usually to fulfil a booking or purchase you have made with us, for our legitimate business interests, to comply with the law, or with your consent (for example, for email marketing).
Reservations and Events
Reservations may be processed through trusted third-party booking providers, including SevenRooms. Event enquiries may be managed through our events management platform.
When you make a booking, your personal information will also be processed in accordance with the relevant booking provider's own Privacy Policy.
For larger group bookings, we may ask for a deposit. Any payment details are handled securely by our payment providers.
Marketing
If you choose to receive updates from Arcade, we may send you news, offers, events and restaurant updates by email.
If you sign up with one of our brands, we may occasionally contact you with news from our other brands (Arcade, Solis, Manna and Zylia). We do not share your personal data with any company outside our group for its own marketing purposes.
You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email or by contacting us directly.
We will only send marketing communications where we have your consent or another lawful basis to do so.
Cookies
Our website uses cookies to improve functionality, understand how visitors use the site and help us improve our services.
Cookies may also be used by third-party providers including Google Analytics and Meta.
You can manage or disable cookies through your browser settings.
Analytics
We use analytics tools to understand how visitors interact with our website. These tools may collect information including:
Pages visited
Time spent on the site
Device type
Browser information
Approximate location
Referral source
This information is aggregated wherever possible and is not used to identify individual users.
Sharing Your Information
We do not sell your personal information.
We may share your information within our group of brands and with trusted service providers who help us operate our business, including:
Reservation and events platforms
CRM and email marketing providers
Website hosting providers
Payment processors
Analytics providers
IT and system administration providers
Professional advisers where required
These providers only process your information on our behalf and are required to keep it secure.
We may also disclose your information where required by law, or to a buyer or successor if all or part of our business is sold or merged.
International Transfers
Some of our service providers are based outside the UK. Where your information is transferred outside the UK, we make sure it is protected by appropriate safeguards, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK-US Data Bridge.
Data Retention
We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve disputes.
When information is no longer required, it is securely deleted or anonymised.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
While we work hard to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict how your information is used
Object to certain processing activities
Withdraw consent for marketing at any time
Request a copy of your information in a portable format where applicable
To exercise any of these rights, please contact us using the details below. There is normally no fee, and we aim to respond within one calendar month.
Third-Party Websites
Our website may contain links to third-party websites, including social media. We are not responsible for the privacy practices or content of those websites and encourage you to read their own privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the way we process personal information.
The latest version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Arcades Galore Holdings Limited Arcade, Soho Works, 180 Strand, London, WC2R 1EA Email: hello@arcade-london.com
If you remain unhappy with how your information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
For more information, visit www.ico.org.uk.